The Bicycle Hotel & Casino
  • Concierge
  • Bell Gardens, CA, USA
  • $13.25
  • Hourly
  • Full Time / Variable Shifts

Medical, Dental, Vision, 401K, and Life Insurance.


COMPANY OVERVIEW:

Opening in November 1984 to great acclaim, The Bicycle Hotel & Casino is one of the largest and most exciting card casinos in California and currently has a staff of approximately 1,700 dedicated team members.

Whether you work on the casino floor, in one of our many service areas, or as a member of our support staff, your job is vitally important. We sincerely believe that our Team Members are one of our most valuable resources and are essential to the success of the Casino.

The Bicycle Hotel & Casino has established a reputation for offering the finest professional service and customer accommodation in the gaming industry. We expect you to maintain the high professional standards of hospitality and service that characterize our team members. The Casino has been built on the foundation of integrity, honesty and commitment to our customers, and we expect you to continue this tradition.

 

JOB SUMMARY:

Qualified candidate for the Concierge position provides five-star quality service for the Hotel & Casino. The Concierge pro-actively anticipates the needs of the customer so solutions can be offered before being requested, personalizing the delivery of the service to meet the specific needs of each customer. Informs and maintains customers of upcoming special events, tournaments, and promotions, and more by providing extraordinary customer service. 

 ESSENTIAL DUTIES & RESPONSIBILITIES:

  • Responsible for providing a variety of personalized services and information to guests.
  • Acknowledges and greets all visitors and guest with utmost courtesy and urgency whether in person or by phone.
  • Greets and escorts visitors and guest to the correct point of interest and demonstrates all Hotel & Casino venues.Maintain professional and consistent presence at work station.
  • Serves as an Ambassador for The Bicycle Hotel & Casino.
  • Assure prompt and positive action of visitor and guest, complaints, questions, concerns and suggestions, as well as conduct quality assurance follow-up; respond to inquiries regarding services of The Bicycle Hotel & Casino.
  • Maintains and informs visitors and guest of special events, tournaments, and promotions.
  • Maintain a work environment of cleanliness and organization.Ability to multi-task and work well under pressure.
  • Ability to be detail-oriented whole maintaining thorough follow-through.
  • This individual interacts directly with visitors and guest; therefore, a professional, friendly demeanor and great communication skills are essential.
  • Must be available work any shift as needed; on call and overtime when necessary.
  • Other job-related duties as assigned by Marketing & Advertising.

WORKING CONDITIONS & PHYSICAL DEMANDS:          

While performing the essential duties for this job, the team member is required to walk, stand for long periods of time, talk and hear. Must be able to interact in a sometimes busy or noisy environment with numerous distractions. Requires face-to-face discussions with individuals or groups of guests. Specific vision abilities required by this job include close vision, color vision, peripheral vision, and ability to adjust focus. Ability to mobilize through smoking environment and/or work in nearby areas where they are exposed to smoke.

EDUCATION / EXPERIENCE:

High School diploma or General Equivalency degree (GED). Prior demonstrated experience in a similar position within hospitality or gaming industry of at least 2 years; or equivalent combination of education and experience.

As a Bicycle Hotel & Casino Ambassador and Front Desk person, this individual requires strong communication, organizational, decision making and interpersonal skills and the ability to communicate in English effectively.  Bilingual in other languages highly desired.

***MUST BE 21 YEARS OF AGE***

EEO/AA/Minority/Female/Disability/Veteran Employer   

The Bicycle Hotel & Casino
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