The Bicycle Hotel & Casino
  • Security
  • Bell Gardens, CA, USA
  • To be determined.
  • Hourly
  • Full Time / Variable Shifts (Day, Swing, or Graveyard hours)

Medical, Dental, Vision, 401K, and Life Insurance.


JOB SUMMARY:

Dispatcher in Security Department ensures the protection of The Bicycle Hotel & Casino property and assets through coordination of Security Officer movements from post to post. Communication and coordinates responses for incidents. Views monitors to ensure that officers are on post and scan Casino areas with cameras looking or potential safety and security issues. Also ensures that requests for transportation if any approved - are taken completed and that the Watch Commander is notified to schedule drivers appropriately.

Takes incoming calls handling customers questions, taking messages, and referring calls to the appropriate Casino personnel. All dispatcher functions are geared to customer service, protection of assets, and the safety of all individuals on Casino property. This position requires in depth knowledge of Casino safety, emergency, and security procedures as it is the hub of all such communication..

ESSENTIAL DUTIES & RESPONSIBILITIES:

  • High sense of confidentiality is required in this position. May not change or implement any policy or procedure without written authorization from the Security & Transportation Manager and/or designee.
  • Maintains open communication with his/her supervisor and the Watch Commander and must utilize the chain of command except when the interest of The Bicycle Hotel & Casino is best served by direct communication with the Security & Transportation manager.
  • Makes timely notification to the Watch Commander by notifying him/her of any observations or incident that may be inimical to the interest of The Bicycle Hotel & Casino.
  • Cooperates with other Casino & Hotel departments.
  • Responds to customer and other team member requests for service in a professional and courteous manner.
  • Ensure that equipment under his/her control is properly used and treated.
  • Attends training as directed by the Security Manager or designee.
  • Maintains familiarity with The Bicycle Hotel & Casino policies and procedures and other applicable regulations.
  • Has a thorough understanding of safety and emergency policies and procedures.
  • Has an in-depth knowledge of emergency and safety procedures and responses to emergencies.
  • Serves as a positive role model for all other Bicycle Hotel & Casino team members.
  • Must be able to work any given shift as business may need and able and willing to work overtime as needed.
  • Additional job-related duties as assigned by Security Manager and /or Watch Commander.

EDUCATION / EXPERIENCE:

Qualified individual should have a high school/GED diploma with one year security experience. Experience with security communications equipment and CCTV camera controls and monitors highly desirable. Must have a valid Guard Card, CPR/First Aid Certification, and Firearms Certification if applicable.

COMPANY OVERVIEW:

Opening in November 1984 to great acclaim, The Bicycle Hotel & Casino is one of the largest and most exciting card casinos in California and currently has a staff of approximately 1,700 dedicated team members.

Whether you work on the casino floor, in one of our many service areas, or as a member of our support staff, your job is vitally important. We sincerely believe that our Team Members are one of our most valuable resources and are essential to the success of the Casino.

The Bicycle Hotel & Casino has established a reputation for offering the finest professional service and customer accommodation in the gaming industry. We expect you to maintain the high professional standards of hospitality and service that characterize our team members. The Casino has been built on the foundation of integrity, honesty and commitment to our customers, and we expect you to continue this tradition.

***MUST BE 21 YEARS OF AGE***

EEO/AA/Minority/Female/Disability/Veteran Employer

The Bicycle Hotel & Casino
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